Omnichannel news stories
Incumbent banks must embrace data-centric capabilities
Retail banks are lagging in their ability to offer true omnichannel experiences, as customers pivot to competitors that offer more personalised experiences.
Point of Sale / POS
The evolution of POS technology in an omnichannel world
Many retailers have quickly and successfully navigated the challenges of the last two years to seamlessly serve their customers across whichever touchpoints or platforms they prefer.
Cartology selects ADvendio in major retail tech deal
The deal will enhance Cartology's trademark standing as one of Australia's largest retail media businesses powered by the Woolworths Group.
Retailers must step up omnichannel customer experience - Forrester report
Customers seek to engage with a unified brand or organisation across all touchpoints, regardless of whether they are offline or online.
Mediaocean identifies challenges and opportunities of omnichannel marketing and CTV
"As we head into 2022, it’s heartening to see our market adapt and evolve into one that’s more effective and resilient with leadership taking the inherent challenges in stride.”
How to choose an omnichannel marketing platform for your enterprise brand
A quality omnichannel marketing platform has seven key indicators that enterprise brands need to ensure a seamless customer experience.
Salesforce announces new AI-powered workflows in Service Cloud
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
Brauz teams up with Zoom to improve virtual shopping
"We are excited to see how Brauz is using the Zoom platform to help retail businesses be more successful and bring virtual experiences into a whole new space.”
PROS delivers omnichannel connectivity for Magento commerce retailers
The PROS Connector for Real-Time Pricing for Magento Commerce gives retailers a competitive, real-time pricing advantage.
Connecting employee and customer experience a clear path to omnichannel personalisation
Companies that provide connected experiences report dramatic benefits around revenue growth, innovation, cost reduction, customer experience and digital transformation.
APAC retailers lagging in omnichannel capabilities
“It’s great to see APAC brands making significant progress in improving customer experience, however, currently they aren’t setting the bar high enough for a customer-centric strategy."
OpenText named overall leader in Aspire CCM Leaderboard
As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.
Omnichannel retail outshines online-only during pandemic
Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.
Anana deploys Pluribus Networks as part of network modernisation project
"We can isolate issues and resolve them much more quickly now, which really helps us keep our internal users and our customers happy.”
Intel releases new chip packaging tools to promote innovation
When combined with Intel’s process technologies, new packaging capabilities will allow for customer innovation and help develop new computing systems.
A deep dive into the present and future of retail off- and online
Russell McVeagh Special Counsel Liz Blythe examines the opportunities and risks associated with the eye-wateringly quick pace of change in the sector.
Global best practice & design come to new NetSuite eCommerce solution
Cloud based ERP vendor NetSuite has made significant changes to it's omnichannel solution.
Internet of Things
How to stop the business performance blame game
Complex software-defined supply chains are leading to a maze of blame and hazard. Here are a few ways to avoid it.
Research: how to respond to changing customer expectations
Having an effective omnichannel digital marketing approach is incredibly important for keeping up with the increasingly insatiable demands of modern customers.
Cloud CX platform CXone now available in A/NZ
The solution is designed to act smarter and respond faster to ever-changing consumer expectations.
The new word that should replace ‘cloud’ in NetSuite’s vocab
We investigate the four trends that are playing in the ERP area right now.
Cisco Services' revenues continue to expand
As Cisco transitions the business model, the savings from global headcount reductions will be invested to further expand software and services
JDA extends presence in ANZ with new Sydney office
"The move to a new office in Sydney represents a commitment by the business to continue to build on the success that our team has achieved.”
AppFoundry & DevFoundry accelerate customer experience for Genesys
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers