About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 6
New Zealanders spent 24 million hours on hold in 2024
Last month
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uc
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it training
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cx
A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.
Forrester highlights AI benefits & challenges in OSS use
Last month
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open source
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ai
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collaboration
Forrester has unveiled two reports analysing the benefits and hurdles of open-source software in AI, highlighting cost and governance as key challenges.
Red Hat partners with Orange for telco cloud transformation
Last month
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uc
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network infrastructure
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sd-wan
Red Hat and Orange have teamed up to bolster Orange's international networks, implementing a cloud-native telco infrastructure using Red Hat technologies.
DoiT announces USD $250m fund to boost AI automation
Last month
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hyperscale
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public cloud
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finops
DoiT has unveiled a USD $250 million fund to propel AI-driven automation in cloud operations, enhancing efficiency as businesses migrate to the public cloud.
NHS doctors struggle with fatigue as AI offers solutions
Last month
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data privacy
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ai
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ethics
A Guardian report reveals a third of NHS doctors suffer extreme fatigue, raising concerns for patient care amid staff shortages and rising demands.
Businesses face GBP £500k hourly cost from IT outages
Last month
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microsoft
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software updates
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cloud services
The recent Microsoft 365 outage has affected thousands globally, emphasising the need for businesses to prepare for costly IT disruptions, warns Bionic.
Afterpay Day 2025 report reveals consumer behaviour trends
Last month
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ecommerce
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digital marketing
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afterpay
Afterpay's Afterpay Day Unlocked: 2025 report reveals a surge in consumer interest, with 50% of customers ready to seize retail opportunities this year.
Report reveals growing revenue gap in B2B content marketing
Last month
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ecm
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cx
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martech
Report reveals a widening revenue gap in B2B content marketing, highlighting challenges for CMOs in linking increased budgets to tangible revenue outcomes.
Fit out costs rise in Asia Pacific, Tokyo remains priciest
Last month
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hcm
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property market
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cushman & wakefield
Fit out costs are on the rise across APAC, with Tokyo maintaining its position as the priciest city at USD $195 per square foot, according to Cushman & Wakefield.
Australian insolvency rates predicted to increase in 2025
Last month
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utilities
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illion
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financial services
A surge in insolvency risks is predicted for Australian firms in 2025, with failure rates rising 6% in late 2024 amid renewed financial pressures.
Trojan banker attacks on Android rise 196% in 2024
Last month
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endpoint protection
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phishing
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advanced persistent threat protection
Kaspersky's latest report reveals a staggering 196% spike in smartphone malware attacks in 2024, with Trojan banker incidents tripling compared to last year.
Tech firms urge action for gender equality in industry
Last month
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dei
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ai
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cleantech
Ahead of International Women's Day 2025, leading firms SS&C Blue Prism and SUSE urge enhanced gender equality in tech, spotlighting persistent disparities.
Salesforce launches Agentforce 2dx to optimise AI workflows
Last month
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digital transformation
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cx
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martech
Salesforce has rolled out Agentforce 2dx, a cutting-edge digital labour platform that integrates AI agents into business workflows for enhanced efficiency.
UK manufacturing sector's cyber resilience misalignments
Last month
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cybersecurity
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cyber attacks
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censuswide
New research by e2e-assure reveals a worrying gap between perceived and actual cyber resilience in the UK manufacturing sector, with 76% of risk owners misjudging their security.
Cloud Security Alliance surveys data risk management in cloud
Last month
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data protection
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hybrid cloud
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cloud security
A new Cloud Security Alliance report reveals significant gaps in organisations' confidence and tools for managing cybersecurity risks in cloud environments.
Small businesses targeted by cybercriminals on dark web
Last month
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malware
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data protection
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ransomware
A new report by Guardz reveals that small businesses are increasingly falling victim to cybercriminals, with dark web Attack as a Service schemes on the rise.
BT Health report highlights NHS cyber security concerns
Last month
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uc
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data protection
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telco
Recent surveys by BT Health reveal serious concerns over cyber security in the NHS, with staff lacking confidence in defences and fearing potential cyber-attacks.
NTT DATA report reveals rise in AI adoption in banking
Last month
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data protection
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genai
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ai
NTT DATA's latest report reveals that 58% of banks globally are fully adopting generative AI, marking a crucial shift towards its integration in banking operations.
Impact of AI in business hinges on process intelligence
Last month
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data analytics
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cx
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martech
Artificial intelligence is poised to transform business operations, yet 91% of leaders feel unprepared to harness its power effectively, according to research.
ICO probes social media platforms on teen data privacy
Last month
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data protection
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data privacy
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digital age
The ICO has launched investigations into TikTok, Reddit, and Imgur over data privacy issues concerning teenage users, sparking fears of increased scrutiny.